Localised Player Support Team Member - Night Shifts

This is an excellent opportunity to join this rapidly growing games company in the Localised Player Support Night Shifts team, working with correspondence in both English and Brazilian Portuguese.

Our growing player support team makes up over half of our employees and while we do work in traditional areas of customer support, we also work within a unique environment to safeguard our players' gaming experience across a wide range of activities.

We want motivated individuals with a great attitude, a capacity for lateral thinking and plenty of initiative to join us. You will help support our players online in every step of their journey, creating a safe and enjoyable environment.

Key Responsibilities

• Engage with the Jagex online gaming community and provide support and assistance by helping to manage the moderators, answering queries, investigating complaints, solving issues, and reviewing offence appeals in the respective language;
• Assist with billing, community safety and forum issues;
• Ensure that our chat filters are up-to-date and that offensive account names are removed quickly;
• Work with our investigation unit to deal with copyright infringement.

Essential requirements:

• Availability to work night shifts (four days a week, 10 hours shifts from 12am to 10am);
• A passion for online communities and customer service;
• Extremely proficient skills, both written and spoken, in both English and Brazilian Portuguese;
• Excellent computer literacy, with good keyboard skills;
• Ability to show good initiative, judgement and excellent attention to detail;
• An interest in online role-playing games.

Also useful:

• Customer support background.

Details:

Salary
£19k to £21k (OTE), plus excellent benefits package, including annual bonus, private healthcare, gym membership and more.

Location
Cambridge. Candidates must be able to work in Cambridge, or to re-locate.

To apply:
To apply for this role, you must first complete a writing and translation test. The test consists of one download: Multilingual Test (Word document - 131KB). Send your CV (as Word document), with completed test and covering letter to: